osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Mass-Merging of Tickets
We are looking to condense our open/closed tickets for better tracking of individual submitters. We recently upgraded to version 1.9.3 and want to use the AD integration. Currently we have users who have used up to 5 different emails/name combo's to submit tickets. What is the fastest way to combine all of their old tickets into one user? Currently we have almost 700 "users" with 9000 tickets, so modifying ticket by ticket isn't preferred.
Example of this:
User "Fake Name" submits several tickets as follows:
How could all those be combined into just the Fake.Name@email.com user?
Thank you in advance.