osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Link for users to view open ticket
Hi, I know 1.7-RC2 is an older version of osTicket and we've also got SSL in operation on the domain so I wanted to check what is the standard behaviour before I try and 'fix' the issue I'm having.
When my users create a support ticket they get an email saying that they can view the progress of their ticket on the URL below:
When the user clicks on this link, the URL displays the Check Ticket Status page with the two form fields prepopulated. It also displays red error text 'Authentication Required' above the Email address input box and records a 'Failed login attempt (client)' in the System logs.
This is leading some of my users to think there is a problem and they cannot access the ticket however if they simply click the 'View Status' submit button they would be logged in correctly. I think they're expecting to be taken directly to the ticket page not see a failed login box...
Does anybody know if the problem is with my configuration of URL's, SSL, redirects etc or is this the default behaviour of the system?
All help much appreciated, Amanda.