I have the same problem, each department has its own email. The tickets are created successfully when a costumer sends an email to the department account, I use a scheduled task under windows to fetch them. The problem is the alert is sent to the agents using the default alert email under Settings -> Emails -> Default Alert Email, so the agent cannot just reply the email because the sender is incorrect this forces the agent to use the web interface. Because we are migrating from email support to a ticket system we find this disruptive.Thanks for your time.Server Information
osTicket Version
v1.9.3 (bba9ccc)
Server Software
Microsoft-IIS/7.5
PHP Version
5.3.28
MySQL Version
5.5.37
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
gettext
Improves performance for non US-English configurations
mbstring
Highly recommended for non western european language content
phar
Highly recommended for plugins and language packs
PHP Settings
cgi.fix_pathinfo =
1
"1" is recommended if AJAX is not working