- You should grab the auth ldap plugin from www.osticket.com/download- Place it in the /include/plugins directory- Make sure to set the rights / permissions correctly on the phar file- in osTicket go to Admin Panel -> Manage -> Plugins- Enable the LDAP Plugin- Configure the DAP Plugin- Test the configuration:Create an osTicket staff / agent account by typing in the username from the AD/LDAP user in the field "username" - inside osTicket should now appear a dropdown list with all usernames matching the search of ldap users - select the username you like to add and the info like "username" "firstname" "lastname" etc. should be pulled automatically from ldap.- You should be done.If you like to combine it with SSO, just look at my little howto here:http://forum.osticket.com/d/discussion//http-passthru#latest