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I am new to this awesome and user-friendly osTicket application. I am using v220.127.116.11 osTicket version. I know that one of the features that is provided for this application is Agent Collision Avoidance where we can block other staff members to reply in order to prevent any duplicate reply.
I would like to ask how to block other staff members from replying other ticket? I can't find any button or link that can block staff members. Please advice me. Thanks in advance.