Hi I have a problem gets two Contact Information i manage your profile information And in the Agent Panel > User Directory > under the user > more button > (Manage Forms) Are there two Contact Information?And there is only one Contact Information in Forms (Admin Panel > Mange > forms)How can I fix it?I am using osticket V.1.9.4 sincerely Jaboo
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guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.ps screen shot?
sorry forgot the images. updated with pictures now. I'm new here and from Denmark ;-)
More info. It is a 3 day old new installation and there is no error.
I do not see any images
?? I see 2 images in the posts but it is linked to a wabsite.. I'll just try to attach them hope you can see them nowsincerely Jaboo
I am unable to replicate this report.Going to: Agent Panel -> User Directory -> my test user -> Click on More button -> Manage FormsAre you utilizing a language pack? If so please revert top English and see if you still have the problem. That will tell us if it is the language pack or not.
yes I use the Danish language file for end users. I'll try to remove the file and write again. Thank you
It is the same. I have delete da.phar file. and is now only English.in Agent Panel -> User Directory -> my test user -> Click on More button -> Manage FormsStill have two Contact Information. same in Client login profil "manage your profile information"
Do you have two at: Admin panel -> Manage -> Forms?
No i have only one Contact Information.and in MySQL in _form is also only one ID 1 type U Title: Contact Information.have checked several places.it is only in users the problem is, it looks fine in Organizations.hmm..
Hi It seems to be in MySQL Database.i have tried to restore the database to a new test site.is there anyone who know where in the database I should be looking?
YES I found it:-)The error was in the database in "_form_entry"It seems that there are two of the same settings with form_id, object_id and object_typeI deleted the last saved in _form_entryAnd now it looks right with only one Contact Information.Now is the problem solved for me.but I do not know what cause the error.But many thanks for your help.
That was the next place I was going to ask you to look too! Great!I'll mark this as resolved and close the thread, but please do not hesitate to start a new thread if you have another question.