osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Need to check body for ticket ID
I work with eBay, and one thing i have noticed is that the reply subject tends to be whatever eBay wants, they get rid of any notion of a ticket id.
Is there any way I can set up the system to determine if a new ticket should be created based on having the ticket id inserted above the end tag for ebay or in the subject line for normal tickets.
To: So and so
Subject: Your ebay item blah blah blah
This is an example email
----do not remove----
Im running osTicket 1.6.0 Stable on a raspberry Pi running raspberrian linux with great success
Mail Sending: SMTP
Mail Fetching/Receiving: IMAP
PHP version: 5.4.4-4
Any help is greatly appreciated.