osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Let staff select their own teams
First things first:
|osTicket Version||v1.9.3 (bba9ccc)|
|Server Software||Apache/2.4.7 (Ubuntu)|
So, is there a way to let staff members choose their own teams?
In the environment we are trying to build we would like the opportunity to take over, continue and check tickets that other teams are/have been working on if the other teams are away. As far as I can see, this would be possible by simply checking the team box for those users that would like access but I don't want to have to include an admin to the process just to check one box. As I have it set up now (still in development phase) all tickets are automatically assigned to the team it relates to using filters, and the idea is that all members of that team can see the ticket, and whoever responds first gets ownership. But if that person or even whole team (small teams) then goes awol we need others to be able to take over.
Help is much appreciated!