It´s posible to add fields to the ticket reply, i mean I.E, another long answer plus 3 radio buttons (Choices). In Osticket 1.9.4.
You can do the following:1. Admin Panel -> Settings -> Tickets -> Allow client updates -> Enable it2. Agent Panel -> Tickets -> click on the ticket id, ticket detail page opens 3. At the top there is a button "more", click on it4. Select "Manage forms"5. A popup opens -> you can attach a form to the ticket (create the form first)6. Post a reply to the user, telling him/her to visit the end user web portal to view and edit his ticket.7. The user can edit / fill out the newly attached form, when he/she clicks on the "edit" button at the upper right corner.8. Done - the user filled out the form.
Thanks for the answer mate, but maybe my quetion was a little short, i need that extra fields, for the staff in order to respond the ticket, there i's any way like the one you answered?
I'm guessing that you mean you want extra fields down where the "Response" box is located.The short answer is no, you cannot add extra fields there. But I'm not real sure why you would need to...You can either add additional fields like Chefkeks mentioned (and then the staff can edit the ticket to populate the additional fields, and edit the email templates to include said fields) or you can type the information into the Response field..
yep, by now i'm ussing Chefkeks solution, but, i'm guessin if i can modify the fields via PHP, but, without modifyn the ticket thread, i mean, using all the fields to the same camp on database on submit, where i have to point at first to ntozier?
You could modify the PHP, but when you upgrade your changes would be lost.
Where i can start to modify, i'm just a bit lost into the lot of .php files !
Off the top of my head for Staff I would say probably the following:include/staff/ticket-edit.inc.phpinclude/staff/ticket-open.inc.phpinclude/staff/tickets.inc.phpinclude/staff/ticket-view.inc.phpFor clients I would guess include/client/tickets.inc.phpand probably /include/ajax.tickets.php and /include/class/ticket.phpI would think its a major PITA
many thanks mate, if i make something good i'm going to put onto "mods"
Fantastic! :)