Fair warning ... I'm a relatively new user to osTicket (pretty impressed so far though).Last night I got two emails indicating that there was a DB error #1062 on my system.Both emails had the same timestamp and contents. The error email contained the following:Duplicate entry 'newsletter@duhokotu.com' for key 'address'---- Backtrace ----#0 (root)/include/mysqli.php(177): osTicket->logDBError('DB Error #1062', '[INSERT INTO os...')#1 (root)/include/class.orm.php(221): db_query('INSERT INTO ost...')#2 (root)/include/class.user.php(781): VerySimpleModel->save()#3 (root)/include/class.user.php(173): UserEmail:('newsletter@duho...')#4 (root)/include/class.ticket.php(2516): User:(Array)#5 (root)/include/class.mailfetch.php(737): Ticket:(Array, Array, 'Email')#6 (root)/include/class.mailfetch.php(785): MailFetcher->createTicket(1)#7 (root)/include/class.mailfetch.php(865): MailFetcher->fetchEmails()#8 (root)/include/class.cron.php(25): MailFetcher->run()#9 (root)/include/class.cron.php(98): Cron->MailFetcher()#10 (root)/include/api.cron.php(19): Cron->run()#11 (root)/include/api.cron.php(12): CronApiController->run()#12 : CronApiController->execute()#13 (root)/include/class.dispatcher.php(145): call_user_func_array(Array, Array)#14 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('cron', Array)#15 (root)/include/class.dispatcher.php(120): Dispatcher->resolve('cron', Array)#16 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/tasks/cron', NULL)#17 (root)/api/http.php(31): Dispatcher->resolve('/tasks/cron')#18 {main}I checked the ost_user_email table and there was already a record for 'newsletter@duhokotu.com' .I'm running osTicket 1.9.4 on a Centos 6 system. MySQL 5.5.39, PHP 5.5.19, & Apache 2.2.15.Not sure if it's significant but the schema signature is '
b26f29a6bb5dbb3510b057632182d138'.The error log in the admin panel shows the same two errors.Any suggestions?Thanks!david