Hey guys!First of all, I have been using osTicket quite a while and it is a great product! As the current version has an added localization support, I think it would be great idea to implement a detection for the user's language and have different versions for canned responses for each supported language.There would be several ways to achieve that:User agent when submitting a ticket online ()Mail header: Some languages can be detected with the Online services like or eg. By comparing N-Grams, eg. I have already used the N-Gram method for one of my Android apps and I would say that in 99% of all cases the language was correctly detected (and it was really not very hard to implement). I think the most effort would be to migrate such a change into the existing osTicket source, however if you just focus on canned responses it would not take a lot of time.I am sure that such a feature would appeal to many people who are using the ticket system in a multi-language company, especially in the mobile app industry. I am looking forward to reading your thoughts on that! :)