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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Auto assignment of ticket to Next level

Hi All,
I have requirement below.Please suggest if we can achieve this in current OsTicket version.

1. When a user creates a ticket it should notify about issue to the Level 1(level1@domain.com)  assigned team. working Currently
2. If the issue is not being responded within 2 days then it should automatically be escalated to higher level Level 2(level2@domain.com). 
3. And if the same same is not responded from Level 2 within 1 day then it should escalated to management Level (management@domain.com).
Is there any way to set like this.

Thanks in Advance,
Ankit
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Comments

  • edited November 2014
    Hi Ankit,

    as far as I know it looks like this:
    1. Possible / Yes
    2. + 3. Not possible / No

    As far as I know, it is currently not possible to specify an action what shall happen when a ticket is marked as overdue.

    Michael
  • Thanks Guys for replying.Okay then i Guess this is a drawback of this Ticketing Tool.Isnt it ?
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