Hello!In our use case there is basically no need for users in the system. Staff would be enough. We use the system only for company internal tasks, so there will not be "users" from outside the company that may create tickets.So we would have a staff group that manages (without rights to create) the tickets and a special group that opens the tickets. They may all just log in via the /scp interface with their respective accounts.If someone wants to open a ticket, by default a user has to be specified. In our case there is simply no use to. Is there a possibility not to define a user on a ticket?So basically a user is only destined for opening tickets but not being a person that has to do more than that. The user just might get an information, that his/her ticket was processed. Since we do not have this use case, it would be great is we could spare the users somehow.Thank you very much in advance!