Maybe this will help
To get the priority and modified date on the client side open up /include/clients/tickets.inc.php
Approx Line 47:
Replace:
$qselect = 'SELECT ticket.ticket_id,ticket.ticketID,ticket.dept_id,ispublic,subject,name,email,dept_name,status,source,priority_id ,ticket.created ';
with
$qselect = 'SELECT ticket.ticket_id,ticket.ticketID,ticket.dept_id,ispublic,subject,name,email,dept_name,status,source,priority_id ,ticket.created,ticket.updated,pri.* ';
All you do is add ticket.updated,pri.* to the $qselect var
Next we need to join the priority table:
Replace:
$qfrom=' FROM '.TICKET_TABLE.' ticket LEFT JOIN '.DEPT_TABLE.' dept ON ticket.dept_id=dept.dept_id ';
With:
$qfrom=' FROM '.TICKET_TABLE.' ticket LEFT JOIN '.DEPT_TABLE.' dept ON ticket.dept_id=dept.dept_id '.
' LEFT JOIN '.TICKET_PRIORITY_TABLE.' pri ON ticket.priority_id=pri.priority_id ';
You should now be able to comment out the fields you don't want (email) and add the ones you do like this.
Priority:
;"><?=$row?>
Updated:
<?=Format:($row)?>
***NOTES:
I did not actually do this mod on my install, so this is untested. Backups, backups, backups!
Also since this is at a glance, I did not include sorting for the new fields on the client side.
Cheers!;)