osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have installed osticket 1.9.4 and installed a language file for de. This works for the web pages ok, however it looks like the mail texts are not localized.
I assume that the settings for each user do not apply to the mails generated (and they shouldn't), but I didn't find any setting to set the default language for the whole system. Assuming that agents may use another language that the target language of the mails, that would be useful (e.g. if the agent is english speaking, but is replying to tickets in another language, e.g. with canned responses).
a sample reply looks like this (I have set my language to de in this case).-- reply above this line --
Your ticket #136627
created on 11/28/2014 12:49 am is in Support department.Your test Team,
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
the elements marked are not localized, but should be.
My 2nd question would be if the elements can be changed (if they are localized or not) on the admin pages, otherwise it would be possible to extract the phar and change the files directly.