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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

not localized mail texts

I have installed osticket 1.9.4 and installed a language file for de. This works for the web pages ok, however it looks like the mail texts are not localized.

I assume that the settings for each user do not apply to the mails generated (and they shouldn't), but I didn't find any setting to set the default language for the whole system. Assuming that agents may use another language that the target language of the mails, that would be useful (e.g. if the agent is english speaking, but is replying to tickets in another language, e.g. with canned responses).

a sample reply looks like this (I have set my language to de in this case).

-- reply above this line --

Alexander Lehmann,
Hi Alexander,

Your ticket #136627 created on 11/28/2014 12:49 am is in Support department.

Your test Team,
Support Department
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

the elements marked are not localized, but should be.

My 2nd question would be if the elements can be changed (if they are localized or not) on the admin pages, otherwise it would be possible to extract the phar and change the files directly.



  • The short answer is the multilanguage feature is currently in phase 3 of 4 and has not been completed at this time.
  • edited November 2014
    The longer answer is that, when you like to have the german email templates, you would need to re-install osTicket with German as your primary language. As ntozier already mentioned, multi-language support is not fully implemented yet, which means that some parts are not yet working, but they are already translated (which I know since I am a proofreader/translator for the german language pack).

    Additionally, have a closer look at the following discussion, in which I mention a workaround to get the german email templates ;) and Peter (one of the osTicket developers) mentions that multi-language support is not yet finished and what is the goal for phase 3 (of 4) from the translation effort.

  • fair enough, I think I will just overwrite the english template files for now and wait for a finished version.

  • ok, the english template files are not evaluated either, then I'll try to change the db entries

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