osTicket 1.6 is really old ... I mean like pre-iPhone / Smartphone time If you have not (hardly) customized your osTicket 1.6ST, I would recommend to upgrade to current / latest osTicket (right now: 1.9.4) and get the Nederlands (Dutch) language pack from osticket.com/download. Beside that, I doubt anyone here has a better suggestion or a copy of that can be downloaded then. So let us know when you have any further questions ;) Cheers, MichaelThank you for your reply.Yes, i know that 1.6 is very old, let me expand my situation:I'm using a synology for osticket, their package center does only show this version. I really want to upgrade to the latest version, but does 1.9.4 support synology? I don't think so. Could you tell me what version suits the best? Thanks!