osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Auto Reply email format problem
This is a short extract of an example of how users are have started to receive email replies to their tickets:
8. Confirm there is a valid System Account at Network > Logon Accounts in t=
he Backup Exec User Interface (Figure 1). Logon to the media server as thi=
s account. Make sure the Backup Exec Services are also running under this =
account (except for the Remote Agent which logs on as Local System) in the =
Windows Services Applet.
Can anyone shed any light on to why this has started happening for New Ticket Auto-Reply & New Message Auto-Response.