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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Question re Answered Ticket logic

Hi all,
Something about Answered Tickets logic is escaping me, so hoping to get some help.
As I understand it, if a ticket has had a reply posted, it is considered "answered" and the field "IsAnswered" is set to "Yes".
Is this correct? If so, I'm very confused because I have tickets that have replies posted by support staff that are still showing IsAnswered = No
I'm running osTicket v1.6ST
Can anyone shed any light on this?
Cheers,
Brad

Comments

  • I'm also confused by this.  I don't understand what 'Answered Tickets' actually are.  I have many tickets that I have replied to but only some show up under 'Answered'. 

    Can anybody shed light on this or point me to the documentation that explicitly states what this feature is.
  • 1.6 is ancient and no longer supported.  I would recommend that you upgrade.
This discussion has been closed.