@[deleted], it would have been easy for YOU to point out such columns to a newer member, Right? Glass houses and all.
@[deleted]:
I believe that this is what you are looking for.
http://osticket.com/forums/showthread.php?t=1068&highlight=open+ticket+column(http://osticket.com/forums/showthread.php?t=1068&highlight=open+ticket+column)