Don't know if this has been suggested already, but I just wanted to point to this thread: http://forum.osticket.com/d/discussion//synchronize-users-with-custom-mysql-databaseIt would be great to have an api to creat/update or synchronize users with any third party software automatically via api. Be it an online-shop, erp, or other tool in use you usually want your clients addresses, phone, numbers, etc. handy when e.g. a phone call comes in. Usually you get new customers every day. Basically, all that is needed is a script of the csv-import function which can be called via cron and maybe some presets like overwrite or ignore if user exists.