Dont get me wrong your software looks great and I bet it does the job wellI suggest that it would be only fair that you include a warning on the download that although the install of osticket is possible with only one degree from MIT several will be required to get the system workingI got it installed on a home server and able to do configurations. But the email! and I am not the only one there is massive amount of pages with problems in setting up the email So I have to give up life is to short and two days of trying ..............(and I even tried using proffesionals and they couldnt get it working )