For some reason this came up in my mind and before I forget it, quickly writing the suggestion down here.
Lets say we have the following form:
First name:
Last name:
Address:
City:
Postal code:
Ticket summary:
Ticket details:
Would may be interesting to have an option to switch to a wizard style form which somehow guides the end user through the form and give a direct response when info are missing / required:
What is your last name?
"Next" button
What is your first name?
"next" button
... and so on ...
Btw. There should be a possibility to switch between the wizard and the normal new ticket / form view.
Hope you could follow me. I don't expect this every to be added to osTicket, but good enough (hopefully) to share with the community here
Cheers,
Michael