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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Need Edit Default Ticket Field

Hi ,

Can you please tell me how to edit default ticket fields. i want to remove internal notes field from default ticket form. Please help me to remove this.


  • I dont think that you can.  However its not a required field so you can ignore it on ticket open.

    Also if you go to Admin panel -> Manage -> forms -> Contact Information there is a Internal Notes there.  And you could try changing the Visibility drop down.
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