Q: Agent side. The Ticket screen (AKA scp/index.php) in the staff control
panel. By organising the tickets into departments (e.g. Enquiries,
Problems, Sales, etc) would be perfect. As it is, staff are finding the
screen a bit daunting and not as user friendly as it could be.A: Okay I understand what your saying. My understanding is that the forth coming feature "Custom Queues" should allow you to do just that.Q: "Issue Details". It can often be enough to just enter the "Issue
Summary" field. It's a small bug bear of a couple of staff members here
that's all.A: I see what your saying. As a side note the field only requires something like 5 characters.