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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

send %{message} in the alert assigned

as I can do to send the original message in the alert ticket assigned?. I tried with variable but replaces it with the information of the ticket.


  • edited December 2014
    Well it depends on which version of osTicket you are using.  Since you posted this in the 1.6 section the answer is probably no. 

    In much newer versions you can use %{ticket.thread.original} to get the original ticket body message.

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
  • hello ntozier
    the version I'm using is 1.7 and I wonder if changing the php files osTicket I create a variable alerts assigned to send the message of the ticket.
  • I believe that you would have to upgrade.
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