osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have install osticket 1.9.3 on centos 5.9 final.
I have added custom fields in Ticket Form in that custom fields I have added custom drop down and its items from lists page.
Now I can not understand Extra — abbreviations and such and properties option.
So any one guide me to understand that options.