I am starting a new install of the current OSTicket release. I just upgraded MySQL to the latest version and my OSTicket V1.31 is back on-line without a hitch, but the V1.6x installer says "Unable to connect to MySQL server. Possibly invalid login info."
The OSTicket and MySQL are running on the same server.
The credentials I am using are working just fine for hitting the MySQL administrator (root).
I have granted the user ID all the privelidges imaginable on the database.
I can't get past the first OSTicket install screen.
I have had the older system running for about 4 years, but have had really low user compliance. I am about to issue a "No resolution? No ticket? No complaining!" edict but I would like to get the supported version on-line before I get there.
Oh yeah! I've tried running the installer from the host machine and from my desktop. Same result.