let say i have email support@domain.com
if user has a problem, can they just email support@domain.com to get support instead of log in at my support page ?
please help me
let say i have email support@domain.comif user has a problem, can they just email support@domain.com to get support instead of log in at my support page ?please help me
You can do this by setting up email piping. (http://osticket.com/wiki/Email_Settings#Email_Piping(http://osticket.com/wiki/Email_Settings#Email_Piping))