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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

AutoResponder Emails - Tickets

Good Morning,

We are currently experiencing problems with the osTicket system, 

when a ticket has been responded to an email has been sent informing the ticket creator of a response of a ticket response. But when a ticket has been received an auto response out of office has been responded back to the ticket but on response, creates a brand new ticket instead of updating the original ticket, and looks to be in a  continuous cycle of creating new tickets.

Is there a way of fixing this issue?

Kind Regards,
James Lugton 

Comments

  • The next version is supposed to be better at detecting this type of thing. 

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