Hi,
when I click on this link in emails sent from osticket :
http://helpdesk/osticket/view.php?t=936&e=daniel.baker.citlao@gmail.com&a=9695c9ba4e767395ba59274a9616d0ea.
I get a 404. When I replace the helpdesk word for the IP address of the server it works.
Looks like a DNS issue ?
Shouldnt osticket auto resolve this ? Is there any documentation on resolving IP address to names. Im using Ubuntu to host Ostciket.
Thanks,
Dan
Please read before requesting assistanceName resolution is not a function of osTicket. But this doesn't look like a DNS issue. Instead, it looks like you've configured the site URL incorrectly. Doesn't your site have a TLD (top level domain), like .com, .org, .edu? But I'd be surprised to see a 404 error for that.Jack