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[resolved] Problem in Email Template
I have installed osticket 1.9.3 on centos.
I modified Ticket Assignment Email Template added ticket message in this template using ( %{message} ) but when ticket assign alert will come it display %{message} rather than ticket message.. So how can I get ticket message in Ticket Assignment Email Template.
Any help is greatly appreciated.
Thank You
Comments
You would want to use {%comments} to forward the assignment comments.
I am able to send other ticket details in this template but in ticket problem field it display %{message} instead of ticket problem text.
A: then you should be using %{ticket.thread.original}
can we use %{ticket.thread.original} instead of %{message} for get ticket Issue Details?
OVS, ticket.thread.original does seem to include the original message details, so as long as it works for the template you are working on, I would say use it.
http://tmib.net/osticket-191-email-template-variables
I'm sure that I am missing some though. :)
Thank you so much. :)
I'll mark this thread as resolved and close it.
Please start a new thread if you have another question, comment, etc.