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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Closed Alert

Hi,

Currently we have to add a message that Ticket has been closed and it is sent as a new message appended.

I would like you to introduce an option to send an alert to User as well as the Staff Members that a particular ticket has been closed as the ticket is closed, lke an alert is sent when a new ticket is created, instead of adding a new message.

Regards,
Vipin Kumar

Comments

  • Also wanting this feature, please see here for the work i did, just need the final stages:

    http://osticket.com/forums/showthread.php?t=8228
  • TheAudioPimp;34177 said:
    Also wanting this feature, please see here for the work i did, just need the final stages:

    http://osticket.com/forums/showthread.php?t=8228
    We added a template for closed alerts and alert options for closed tickets Following the same structure as the other templates - we have added send closed alert to dept members regardless of assigned/unassigned status. It is located in the postReply() function.

    Also, we added additional functionality into the customer postMessage() to alert dept members to a customer ticket reply if the ticket is unassigned. This required an update to the alert options and is using AlertDeptMembersOnNewMessageAlert().


    I believe these are the two needed core features in 1.7. We are enjoying 1.7 btw...

    Thanks.
  • I would agree that there needs to be an alert sent to the customer/user that their ticket has been closed.
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