osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I want to add a new field to the new ticket form.
We are using one site to support our resellers. I have set up each reseller as a department. I want to have a drop-down list for the customer to choose their agent, so the ticket gets emailed to the correct person.
HOw do I do this?