Hi,
I'll mainly be using OSTicket to capture mails and turn them into tickets.
I'm using the pipe system for this.
For the sake of this problem I'll be using SENDER@gmail.com as the client e-mail and SUPPORT@company.com as the support e-mail
When I send a test mail to the address of the support service, I get back 2 e-mails:
1 mail with a confirmation that the ticket has been created
1 other mail telling me my mail could not be delivered.
Here is the full message I get back:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pipe to |/home/company/public_html/ServiceDesk/api/pipe.php
generated by SUPPORT@company.com
The following text was generated during the delivery attempt:
------ pipe to |/home/company/public_html/ServiceDesk/api/pipe.php
generated by SUPPORT@company.com ------
<br />
<b>Warning</b>: session_start() : Cannot send session cookie - headers already sent in <b>/home/company/public_html/ServiceDesk/include/class.ostsession.php</b> on line <b>39</b><br />
<br />
<b>Warning</b>: session_start() : Cannot send session cache limiter - headers already sent (output started at /home/company/public_html/ServiceDesk/include/class.ostsession.php) in <b>/home/company/public_html/ServiceDesk/include/class.ostsession.php</b> on line <b>39</b><br />
------ This is a copy of the message, including all the headers. ------
Return-path: <SENDER@gmail.com>
Received: from mail-qa0-f54.google.com ()
by HOST.SERVER with esmtps (TLSv1-SHA)
(Exim 4.80)
(envelope-from <SENDER@gmail.com>)
id 1TW1Tr-0001JK-FI
for SUPPORT@company.com; Wed, 07 Nov 2012 00 -0800
Received: by mail-qa0-f54.google.com with SMTP id c10so1164663qae.6
for <SUPPORT@company.com>; Wed, 07 Nov 2012 00 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version-id-type;
bh=BKYBefJ+U63bjscLXNhkPuOto1ahaI8BUlxzhJK8syg=;
b=WophDGhmITwkatrCmlE9Jj7AL9c3GmhD5xJiNL82SRc9J/RKpBM0QZTeemMsa+GYfL
OuVWc48OAL8JK+JziwZ6+hG4uWH+3OSV+oSaKKPyJc3uRogfU3VEFn6N5ZMwJjPKe2aX
rKu+dEPGtAWharzd44hWcRXOMB/zVCaoZXv60MQ7hGFVGiHwL2Na8NGELbu9hqjuvIrK
Ck590I7fFFumPluAQndxP6LHXN9pkAm+Fx+mUjGU/REMza+/PJ8OKyrGvlZz1BJ4HQZ/
l4ZA3xOM+xFTKe9uv1B7uMzTtNQXuOw5rdKiTXiETO4dppkcCRYwdKwOGmsP0UJoXV1i
eXHA==
MIME-Version: 1.0
Received: by 10.49.104.3 with SMTP id ga3mr6791418qeb.11.1352278767140; Wed,
07 Nov 2012 00 -0800 (PST)
Received: by 10.49.39.195 with HTTP; Wed, 7 Nov 2012 00 -0800 (PST)
Date: Wed, 7 Nov 2012 09 +0100
Subject: test15
From: customer <SENDER@gmail.com>
To: SUPPORT@company.com
Content-Type: multipart/alternative; boundary=047d7b5dbd8a8d7f0704cde3efe6
--047d7b5dbd8a8d7f0704cde3efe6
Content-Type: text/plain; charset=ISO-8859-1
this is test15
--047d7b5dbd8a8d7f0704cde3efe6
Content-Type: text/html; charset=ISO-8859-1
this is test15
--047d7b5dbd8a8d7f0704cde3efe6--