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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Error while deleting Tickets and Email address

Hi,

I am getting the error as Unknown or unsupported action - get technical help whenever I am trying to delete a ticket or when I am trying to delete email address from the Email Section of Admin Panel.

The OSTicket Version is 1.7 RC3. PHP Version is 5.4.3 and MySQL version is 5.5.24. The OS is Windows 7.

The screenshot of the same is attached along.

Comments

  • If you just upgraded to RC3 then you need to do a forced reload and clear your cache.
  • peter;29815 said:
    If you just upgraded to RC3 then you need to do a forced reload and clear your cache.
    I have the exact same issue, I even started over again with a brand new install. Not sure what you mean by clearing the cache. If you mean browser, this is not the case.
  • @eatmeimadanish - Yes, I meant the browser. Do you get any popup dialog at all?
  • Found the issue for deleting email. In email.php change

    $sql='SELECT count(dept_id) FROM '.DEPT_TABLE.' dept '
    .' WHERE email_id IN ('.implode(',', db_input($_POST['ids'])).') '
    .' OR autoresp_email_id IN ('.implode(',', db_input($_POST['ids'])).')';

    with:

    $sql='SELECT count(dept_id) FROM '.DEPT_TABLE.' dept '.
    'WHERE email_id IN ('.
    implode(',', db_input($_POST['ids'])).
    ') OR autoresp_email_id IN ('.
    implode(',', db_input($_POST['ids'])).')';

    I'll hunt down the other issue here momentarily...
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