Q: Can we add this field to the columns on the "Open Ticket" page?A: Not currently. There is a feature in the pipeline called Custom Queues which should allow you to do so. In the meantime you would need to modify your installation to achieve this. If you want to do that (and I do not really recommend it) you can read about it at: http://forum.osticket.com/d/discussion//a-better-ticket-listQ: Related to this, can we include a column which shows the date/time of the last post on each ticket.A: Not currently, see answer to other question.