Hey all. So I'm using a very basic version of osTicket where email is disabled and only the helpdesk staff (about 8 people) have access to the system to create tickets of calls that come in. Basically it is a way to track every call that comes in.
While people are using it as they should, the one issue I seem to see all the time is that people don't assign the newly created ticket to anyone so it just sits there as nobody feels it is their ticket and leaves it alone. Is there a way I can either A) require the "Assign to staff" field? or B) Auto set the staffID if not specified within the new ticket itself?
The problem I am finding is that if you don't select anything and you leave it as "- Assign to staff -" it sets the staffID to 0. If you set this field to required, 0 still fits within the requirement. So I'm not sure how to deal with this.
Any thoughts?