Hi,I found several errors in osTicket 1.9.x which I mention belowWhen you're creating a ticket, the attached files are uploaded, but if the user cancels the ticket (which never sent), files also are recorded in thetable occupying unnecessary space ost_fileIf an agent does not belong to the department x, this by choice departments may be your manager. Moreover for each department this same agent may appear more than once as manager.Falla Sending e and is set the SMTP server and the php.ini, to fix use the phpmailer class https://github.com/PHPMailer/PHPMailer