You should be able to read the change logs to know if 1.7 can do those things. That being said BTW, the change log is available here:
(https://github.com/osTicket/osTicket-1.7/blob/develop/WHATSNEW.md)
because my 1.6 does the 2 extra things i need (with custom mods) and not sure if 1.7 does them or not
now that u have installed it do u know if it does those extra 2 features i mentioned above?
thx