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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Toggle Ticket View

I have a user that has access to two department tickets. Is there a way to toggle the view of tickets between the two departments instead of all tickets from both departments showing on the screen?

Comments

  • Not currently.

    Well you could give them two separate accounts.

    There might be a way to do this once the Custom Queues feature is released, but that time is not now.
  • Ok. Thanks for the info. The two accounts method is a good idea.
  • Sorry it wasn't a better answer. :)
  • At least I know there is no feature like it. Otherwise I would have kept looking for it and not have a definitive answer for the user. Thanks again for your help.
  • Very welcome. 

    I'm going to close this thread, but please feel free to start another if you have another question, comment, etc.
This discussion has been closed.