Q: Is this still viable walkthrough even for 1.9.4 and onwards?A: That thread is from 2013 and was written for v1.7.So I highly doubt it still works.Q: Or am I missing already hidden/implanted functionality (when the ticket
is closed, manager gets mail notification the same way like the ticket
creator normally does)?A: There is no close ticket announcement email. Never has been. We use canned responses when we close a ticket. Since its a ticket update by staff if emails who it's supposed to email (based on how osT is configured).