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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to "Closed ticket announcement email also to department manager" ?

Hi,

I skipped through the forum and googled a bit, I ve found out certain discussion on

http://osticket.com/forum/discussion/9266/closed-ticket-alerts-support-and-alert-dept-members-mod.

Is this still viable walkthrough even for 1.9.4 and onwards?

Or am I missing already hidden/implanted functionality (when the ticket is closed, manager gets mail notification the same way like the ticket creator normally does)?

Thanks for any feedback

Ondra
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Comments

  • Q: Is this still viable walkthrough even for 1.9.4 and onwards?
    A: That thread is from 2013 and was written for v1.7.
    So I highly doubt it still works.

    Q: Or am I missing already hidden/implanted functionality (when the ticket is closed, manager gets mail notification the same way like the ticket creator normally does)?
    A: There is no close ticket announcement email.  Never has been.  We use canned responses when we close a ticket.  Since its a ticket update by staff if emails who it's supposed to email (based on how osT is configured).
  • I do thank you for this comment, i ll try to figure way around :p
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