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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Emails with mix of English and Korean get created as a ticket with gibberish Chinese text

We are running 1.7.12 osticket. When we receive emails from our customers in Korea (Japanese, chinese, etc.), their email message which contains mostly english but also some korean text get processed by OSticket system as random Chinese text. Has anyone seen this problem? I'm attaching the ticket with corrupted text. I can't share the original email due to confidentiality but it's mostly English text with few Korean characters. If we copy/paste the email content by creating a new ticket from OSticket, it is okay however. But, our customers email their submission so we need the email method to work. Help!


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