osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
1.7 needs 2 little things
1. Ticket merging
2. File attachments by date (example: /upload/11_13_2012)
ticket merging is available as a mod in 1.6
file attachments by date is in 1.6 by default but u have to modify one line of code to make it show the DAY....by default it only shows month and year.