osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
1.7 needs 2 little things
1. Ticket merging
2. File attachments by date (example: /upload/11_13_2012)
Ticket merging is available in 1.6 as a mod
file attachments by date is available by default in 1.6 except u have to modify 1 line of code to get the DAY. By default, only the month and year are shown.