color:#1F497D">As per your explanation;
Client (end users) should be able to open new tickets.Staff – should be able to close, assign or re-assign and open
new tickets. In OS ticket called “Agents” – “Root Admin = (Staff = Agent)”
Calibri;color:#1F497D">1.
color:#1F497D">Other admins of to be created as “Agent” because root admin is
only have access to “Admin Panel” and configuration of OSTickets, Is right?
Calibri;color:#1F497D">2.
color:#1F497D">How could disable “Account Registration” form for
clients, who are authenticate with AD or LDAP and able open new ticket without
prompting below window?