osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm having issues with OST. When other staff view a ticket and they leave it, it still shows them as having the ticket locked and they have to log out for that to change. I take it there must be some timer setting for a user to control a ticket, is there a way of changing it so once a staff member leaves the ticket is then freed?