Emails are now sent by the Department email settings (check admin panel -> Agents -> Departments) to see what address is set there.The query says that your ost_ticket_status table doesn't exist. You might have to create it.DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket_status`;CREATE TABLE IF NOT EXISTS `%TABLE_PREFIX%ticket_status` ( `id` int(11) NOT NULL AUTO_INCREMENT, `name` varchar(60) NOT NULL DEFAULT '', `state` varchar(16) DEFAULT NULL, `mode` int(11) unsigned NOT NULL DEFAULT '0', `flags` int(11) unsigned NOT NULL DEFAULT '0', `sort` int(11) unsigned NOT NULL DEFAULT '0', `properties` text NOT NULL, `created` datetime NOT NULL, `updated` datetime NOT NULL, PRIMARY KEY (`id`), UNIQUE KEY `name` (`name`), KEY `state` (`state`)) DEFAULT CHARSET=utf8;