Saw this one coming.Thanks for your information. I've changed the "Helpdesk URL:" refer my screenshot.
1. How should I configure my apache to serve my new address?
My Configuration
Windows 7 Professional
OS Ticket/v1.9.5.1 (1faad22)
Apache/2.4.10 (Win32)
OpenSSL/1.0.1i
PHP/5.5.19
MySQL Version - 5.6.21
Please bear in mind, this is the osTicket support forum. This is not an osTicket question, but a question regarding Apache on Windows. You may find someone here who can help with that question, but you may want to try an Apache or web hosting forum. I'd help if it were on Linux, but I've never learned how windows paths work with Apache.Is your next question "How do I make sure that that DNS resolves (internally) for the new name?"? If so, you will need to see your network's DNS server admin (I don't think that's you). I woulldn't count on this happening.Jack