osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have some users experiencing nonstop emails from one of the tickets. Come to find out that one user's Out Of Office may be causing the issue. The thing is I thought Exchange 2010 Out Of Office is set for reply only once. But I see the user's name on the ticket over and over with a blank entry. I ended up deleting the ticket since closing it doesn't work. It would reopen from the Out Of Office and continues to send emails. Is there a way to prevent an Out Of Office or Full Mailbox message from being accepted by the OSTicket system?