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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Automatic status change

We're using osTicket to handle technical support questions from college teams building vehicles for the "Formula Hybrid" engineering competition.

We've added a custom ticket status called "InTheirCourt", and would like have that automatically change back to "open" when the team responds.

We note that a "closed" ticket will return to "open" when a client responds, could that be expanded to include our new status?

Thanks for any suggestions.



  • You'll need to make "InTheirCourt" status derive from closed state, then mark it reopen-able to "Open" status.

  • Hi Peter,

    That worked!


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